Policies for Accepting Items for RMA:

1 ) This product furnishes the right from the purchase date being repaired at free cost within 12 months.

2) All the accessories are excluded from free warranty terms.

3) From the product quality itself (without physical damage caused by user), customers can enjoy free repair service from the authorized maintenance department base on the Warranty Card and Commercial Invoice.

4) Returned goods that are out-of-warranty / physically damage / without the original stickers / not sold by Sound Shack will not be accepted.

Policies for Shipping Defective items for RMA:

1) To return products, please contact with sales by email attached details of your defective products and receive a Return Merchandise Authorization (RMA) Number. You need obtain a RMA Number and write it on invoice in order to return the product to our Bahrain office.

2) Customer will send the defective products back to us with shipping charge prepaid.

3) RMA Number to be written clearly on the outside of your box and Sound Shack is not responsible for products lost during shipping.

4) Sound Shack should return RMA to customer with shipping charge prepaid.

Policies for RMA Replacement:

1) Sound Shack will process the replacements for RMA within 15 days from the dates of receiving.

2) The product would be either repaired, replaced, upgraded after strict test by our QC department.

For and on behalf of
Sound Shack, Bahrain